The Pay-Ease real-time, remote monitoring system ”Sentry“ is designed with our clients in mind. The Sentry system allows Pay-Ease to resolve problems and respond to user questions without our client’s involvement. Because there is no client monitoring or maintenance requirement, our client‘s employees are able to focus on other job functions. Through the use of our ”help“ button and 1-800 customer support number, consumers can obtain assistance while performing transactions at the ACM.
The ACM Sentry remote monitoring and management software system enables us to define the Pay-Ease ACM as a ”smart“ kiosk. The unit sends immediate alarms (i.e. cash or check jam, out of paper, cash acceptor full or running low, vault opening alarms, etc.) to alert a technician. The technician reviews the information to determine if the ACM needs to be reinitialized, cleared, or taken out of service. Most issues can be quickly addressed and repaired remotely. If the problem cannot be resolved remotely, the ACM will inform users that a particular function or the entire kiosk is inoperable.
In addition to allowing Pay-Ease to monitor all ACMs, the ACM Sentry program offers Pay-Ease clients the ability to monitor their own units and customize reports generated by the units. Such reports can be created and stored through our secure website, which is accessed through username and password systems. Each client can determine the reporting parameters for its ACM.
